Movers Shoreditch Customer Privacy Policy
This Privacy Policy explains how Movers Shoreditch collects, uses, stores and protects personal data relating to our customers and prospective customers in the Movers Shoreditch service area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws.
By using our services or providing your personal data to us, you acknowledge that you have read this Privacy Policy. We may update this Privacy Policy from time to time to reflect changes in law or our practices. Any updated version will apply from the date it is made available.
Scope of this Privacy Policy
This Privacy Policy applies to all Movers Shoreditch customers, potential customers and individuals acting on behalf of customers within our service area who contact us, request a quotation, book a move, purchase related services, or otherwise interact with us in connection with our moving and associated services.
Personal data we collect
We collect and process personal data that is necessary to provide our services, to manage our relationship with you and to comply with our legal obligations. The categories of personal data we may collect include:
Identification and contact details such as full name, postal address, previous and new addresses, telephone numbers and any other contact information you choose to provide.
Service and contract information such as details of the property to be moved, inventory or description of items, access details, dates and times of moves, special instructions, notes from site visits or surveys and your communications with us.
Booking and account information such as quotations, bookings, invoices, payment status, discounts, references, job numbers and records of services provided.
Payment and billing information such as payment method details necessary to process payments, partial card details where required for transaction verification and billing address. We do not store full payment card details when this is not necessary for the transaction.
Technical and usage information where you interact with our online services, such as basic log data and device information. This may include information about how you access and use our website or online forms.
Feedback and correspondence such as complaints, enquiries, reviews, feedback on our services and any correspondence you have with us by phone, in writing or through other communication channels.
How we collect personal data
We typically collect personal data directly from you when you contact us to request information, obtain a quotation, make a booking or use our services. We may also collect data when you complete online forms, speak to us by telephone or interact with our staff in person.
In some cases we may receive personal data from third parties, for example when a business books a move on your behalf, when letting agents or landlords provide access or contact details, or when another service provider involved in your move shares necessary information with us.
Lawful bases for processing
We only process your personal data where we have a lawful basis under the UK General Data Protection Regulation and related laws. Depending on the situation, we may rely on the following lawful bases:
Contract. We process personal data where it is necessary for us to enter into and perform a contract for moving or related services at your request. This includes steps taken before entering into a contract, such as providing quotations and assessing your requirements.
Legal obligation. We process certain personal data where this is necessary to comply with our legal obligations, such as maintaining accounting records, complying with tax rules, handling insurance matters or responding to lawful requests from authorities.
Legitimate interests. We process personal data where it is necessary for our legitimate interests and where your interests and fundamental rights do not override those interests. This may include managing and improving our services, handling enquiries and complaints, preventing fraud and ensuring the security of our operations.
Consent. In limited situations we may rely on your consent, for example for certain types of marketing communications where consent is required. When we rely on consent, you may withdraw it at any time, although this will not affect processing already carried out before withdrawal.
How we use your personal data
We may use your personal data for the following purposes:
To provide quotations, assess your needs and respond to your requests for information.
To plan, manage and deliver moving and related services, including site surveys, vehicle and staff scheduling, packing, transport and storage where applicable.
To manage our relationship with you, including confirming bookings, sending service updates, handling queries and resolving any issues that may arise.
To process payments, issue invoices, maintain accounting records and manage any debt collection processes where necessary.
To improve our services, train staff, monitor service quality and perform internal reporting and analysis on how our services are used.
To comply with applicable laws, regulations and professional obligations and to cooperate with regulators and law enforcement authorities where required.
Data retention
We will retain your personal data only for as long as is necessary for the purposes for which it was collected and to meet legal, accounting or reporting requirements.
In general, we keep customer and booking records for a period that allows us to manage our relationship with you, respond to any questions or complaints and comply with tax and legal obligations. After this period, personal data will be securely deleted, anonymised or archived in line with our data retention procedures.
The specific retention period may vary depending on the type of data, the services provided and the applicable legal requirements. We may keep some data for a longer period where it is required in connection with potential legal claims, regulatory requests or to demonstrate compliance with legal obligations.
Data processors and sharing of personal data
We may share your personal data with trusted third parties where this is necessary for the purposes described in this Privacy Policy or where we are required to do so by law.
Service providers and data processors. We may engage third party companies to provide services on our behalf, such as payment processors, IT and hosting providers, software and booking platforms, document storage services and professional advisers. These providers act as data processors and may only process your personal data in accordance with our instructions and applicable data protection laws.
Operational partners. Where necessary for your move, we may share limited personal data with subcontractors, storage facilities or associated logistics providers to enable them to carry out aspects of the service. They are required to handle your data securely and only for the relevant purpose.
Legal and regulatory recipients. We may disclose personal data where required to comply with a legal obligation, court order or request from a public authority, or where necessary to establish, exercise or defend legal claims.
We do not sell your personal data. We take steps to ensure that any third party that processes your personal data implements suitable security measures and complies with data protection law.
International transfers
Where we use service providers located outside the United Kingdom or the European Economic Area, we take appropriate steps to ensure that your personal data remains protected. This may include using jurisdictions that have been recognised as providing an adequate level of protection or implementing approved contractual safeguards.
Security of your personal data
We use appropriate technical and organisational measures to safeguard personal data against unauthorised access, accidental loss, destruction or damage. These measures include access controls, secure storage methods, staff training and regular review of our security practices.
While we take reasonable steps to protect your personal data, no system can be guaranteed as completely secure. We therefore cannot guarantee the absolute security of information transmitted or stored electronically, but we are committed to maintaining a high level of data protection.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data. These rights are subject to certain conditions and exemptions. Depending on the circumstances, you may have the right to:
Access your personal data and receive information about how it is processed.
Request correction of inaccurate or incomplete personal data.
Request deletion of your personal data where there is no longer a lawful basis for us to keep it.
Request restriction of processing of your personal data in certain situations, for example while we verify accuracy or consider an objection.
Object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including in relation to certain types of direct marketing.
Request the transfer of your personal data to you or to another organisation in a structured, commonly used and machine readable format, where the processing is based on consent or contract and carried out by automated means.
Withdraw consent where we rely on your consent to process personal data. Withdrawal will not affect the lawfulness of processing carried out before you withdrew consent.
If you wish to exercise any of these rights, we may need to verify your identity to protect your personal data. We aim to respond to all valid requests within the timeframes required by law.
Complaints and contact
If you have concerns about how we handle your personal data, you can contact us using the details provided on our website or in your booking documents. We will do our best to address your concerns and resolve any issues.
You also have the right to lodge a complaint with the relevant data protection authority in the United Kingdom if you believe your data protection rights have been infringed. You can contact the authority directly for guidance on how to make a complaint.
This Privacy Policy is intended to provide clear and transparent information about how Movers Shoreditch processes personal data for customers and potential customers in our service area. We encourage you to read it carefully and contact us if you have any questions or require further information.
