Movers Shoreditch Service Terms and Conditions

These Terms and Conditions set out the basis on which Movers Shoreditch provides removal and associated services within the United Kingdom. By making a booking with Movers Shoreditch, you agree that these Terms and Conditions will apply to all services supplied in connection with your move.

Please read these Terms and Conditions carefully before confirming your booking. If you do not agree with any part of these terms, you should not proceed with your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Company means Movers Shoreditch, the provider of removal and associated services.

Customer means the individual, business, or organisation that books services with the Company.

Services means removal, packing, unpacking, loading, unloading, transportation, storage, and any other related services provided by the Company.

Goods means all items of property that are the subject of the Services.

Service Area means the locations within which the Company offers its services, typically including Shoreditch and surrounding areas, as well as other locations within the United Kingdom as agreed at the time of booking.

2. Scope of Services

The Company provides domestic and commercial removal services, including but not limited to collection, transportation, delivery, and related handling of Goods. Additional services such as packing, unpacking, provision of packing materials, furniture dismantling and reassembly, and short term or long term storage may be offered where agreed in advance.

The exact scope of the Services will be set out in the booking confirmation, quotation, or written agreement provided to the Customer. Any services not expressly included in the confirmation or quotation will be deemed excluded and may incur additional charges if requested.

3. Booking Process

Bookings can be made by the Customer by contacting the Company and providing full details of the required Services, including the collection and delivery addresses, property access details, floors, parking arrangements, estimated volume of Goods, special items, and any other relevant information.

All quotations are based on the information supplied by the Customer. The Customer must ensure that the information provided is accurate and complete. Any change to the scope of work, access conditions, or location may result in a revised quotation and additional charges.

A booking will only be considered confirmed once the Customer has accepted the quotation or offer provided by the Company and, where required, paid any applicable deposit. The Company reserves the right to refuse any booking at its sole discretion.

The Customer must inform the Company as soon as possible of any changes to the proposed moving date, addresses, access, or other key details. The Company will make reasonable efforts to accommodate changes, but cannot guarantee availability for amended dates or times.

4. Quotations and Pricing

Quotations are provided based on the information supplied by the Customer at the time of enquiry and are usually calculated using factors such as journey distance within the Service Area, size and volume of the move, anticipated labour time, vehicle requirements, and any additional services requested.

Unless otherwise stated, quotations are exclusive of tolls, congestion charges, parking charges, permits, storage fees, packing materials, and disposal or waste charges, all of which may be added where applicable.

Quotations are valid for a limited period from the date of issue, as specified by the Company. If no validity period is specified, the quotation will be valid for 30 days. The Company reserves the right to withdraw or revise any quotation before acceptance by the Customer.

If on the day of the move the actual work differs from the quotation due to inaccurate or incomplete information from the Customer, or due to unforeseen difficulties not reasonably apparent at the time of quotation, the Company may charge additional fees based on its prevailing rates.

5. Payments and Charges

The Customer agrees to pay all charges due for the Services in accordance with the terms set out in the quotation or booking confirmation. The Company may require full or partial payment in advance, including deposits, to secure the booking.

Where payment is due in advance, the Company is under no obligation to commence or continue the Services until cleared funds have been received. Failure to pay on time may result in postponement or cancellation of the Services, and any applicable cancellation charges may then apply.

Unless otherwise agreed, any balance due is payable immediately upon completion of the Services. The Customer remains liable for all charges incurred, even if the Services are arranged by a third party acting on the Customer’s behalf.

If payment is not made by the due date, the Company reserves the right to charge interest on overdue amounts at the maximum rate permitted under applicable law, as well as reasonable administration and recovery costs.

6. Cancellations and Postponements

The Customer may cancel or postpone a booking by giving the Company written or verbal notice. Cancellation or postponement charges may apply, calculated according to how much notice is provided before the scheduled start time.

Where more than seven days’ notice is given, the Company will usually refund any deposit paid, minus any reasonable administrative costs that have already been incurred.

Where between forty eight hours and seven days’ notice is given, the Company may retain all or part of any deposit and may charge a proportion of the agreed price to cover allocated resources, lost bookings, and administrative work.

Where less than forty eight hours’ notice is given, the Company reserves the right to charge up to one hundred percent of the quoted price.

The Company may cancel or postpone the Services if the Customer fails to make payment when due, fails to provide accurate information, or fails to ensure safe and reasonable access. The Company may also cancel or rearrange the Services due to circumstances beyond its reasonable control, including severe weather, road closures, accidents, sickness, or mechanical breakdown. In such cases, the Company will seek to reschedule the Services at the earliest available time, and its liability will be limited as set out in these Terms and Conditions.

7. Customer Obligations

The Customer is responsible for ensuring that:

All Goods to be moved are properly prepared, packed, and labelled, unless the Company has agreed to provide packing services.

All items are ready for collection at the agreed time, and there is safe and adequate access to the property, including suitable parking arrangements for the Company’s vehicles.

All necessary permissions, permits, and authorisations have been obtained, including building management approvals, parking dispensations, and any other relevant consents.

No Goods of a hazardous, illegal, or dangerous nature are handed to the Company for removal or transport. Prohibited items include, but are not limited to, explosives, weapons, flammable liquids, gas cylinders, chemicals, illegal drugs, and stolen property.

Valuables such as jewellery, cash, important documents, and irreplaceable items are not included within the Goods unless explicitly agreed in writing. The Customer is advised to carry such items personally.

8. Company Responsibilities

The Company will use reasonable care and skill in providing the Services and will take appropriate measures to protect Goods from damage during handling and transport, within the limits of what is reasonably practical.

The Company will make reasonable efforts to adhere to agreed dates and times, but such dates and times are estimates only and are not guaranteed. The Company is not liable for any loss or damage arising from delay or failure to perform the Services due to circumstances beyond its reasonable control.

The Company is entitled to employ subcontractors or agents to carry out all or part of the Services, and these Terms and Conditions shall apply equally to any work performed by such parties.

9. Access, Parking, and Congestion

The Customer is responsible for ensuring that suitable parking is available at both collection and delivery addresses and for any costs associated with parking, permits, or penalties.

If the Company incurs parking fines or penalties because adequate parking or permits were not arranged, the Customer will be responsible for reimbursing those costs in full. The Company is not responsible for delays caused by difficulties in obtaining parking or by traffic and congestion conditions.

If the Company’s staff reasonably consider that access at either address is unsafe or unsuitable, they may refuse to carry items until safer conditions are arranged. Any extra costs or time that result from difficult access, such as excessive stair carries or long carries from the vehicle, may be charged in addition to the agreed price.

10. Waste Removal and Regulations

The Company will not remove or dispose of waste, rubbish, or unwanted items unless this has been expressly agreed as part of the Services. Any disposal or clearance services are subject to additional charges and must comply with applicable waste management and environmental regulations within the United Kingdom.

The Customer must not request the Company to dispose of hazardous, controlled, or regulated waste. Where the Company provides removal of non hazardous household or office items for disposal or recycling, it will do so in accordance with all relevant licensing, duty of care, and record keeping requirements.

If the Customer incorrectly represents items as suitable for normal removal and disposal when they are in fact hazardous or regulated, the Customer will be responsible for any additional costs, fines, or liabilities incurred by the Company as a result.

11. Excluded Items

Unless specifically agreed in writing, the Company will not be responsible for the removal of:

Animals, plants, live organisms, or perishable food items.

Any items deemed unsafe to transport, including those inadequately packed, structurally unsound, or at risk of causing damage to other Goods or to the vehicle.

Items that exceed standard weight or dimension limits where appropriate equipment and staff have not been arranged in advance, such as oversized safes, industrial machinery, or specialist equipment.

12. Liability for Loss or Damage

The Company will take reasonable care of the Goods during the provision of the Services. However, the Company’s liability for loss of, or damage to, the Goods is subject to limitations and exclusions as set out in this section.

The Company will not be liable for loss or damage arising from the following:

Inherent defects, natural deterioration, or pre existing damage to Goods.

Poor packing or preparation carried out by the Customer or by a third party not acting on behalf of the Company.

Normal wear and tear, or minor marks and scratches resulting from handling, where reasonable care has been taken.

Damage to goods in furniture or appliances that were full or had not been emptied where this was required.

Loss or damage to valuables or irreplaceable items that the Customer did not declare and that the Company did not explicitly agree to move under special arrangements.

Indirect or consequential loss, including loss of profits, loss of business, loss of contracts, or loss of opportunity, even if the Company has been advised of the possibility of such losses.

In all cases, the total liability of the Company for loss of or damage to Goods, whether arising in contract, tort, or otherwise, shall not exceed the lower of the cost value of the Goods or any applicable limit specified in the quotation or insurance cover arranged by or through the Company.

The Customer must notify the Company in writing of any visible loss or damage as soon as reasonably practicable and in any event within a reasonable period following completion of the Services. Failure to notify within a reasonable period may affect the ability to investigate and may reduce or extinguish any potential liability.

13. Insurance

The Company may hold insurance to cover certain aspects of its operations. Details of any relevant cover provided by or through the Company may be made available on request. Customers are strongly advised to arrange their own comprehensive insurance for the Goods in transit and in storage, particularly for high value or fragile items, as the Company’s liability is limited as described in these Terms and Conditions.

14. Storage Services

Where the Services include storage, the Company will store the Goods in a suitable facility or with an approved storage provider. The Customer remains responsible for ensuring that contact details and payment information are kept up to date during the storage period.

Storage charges are payable in advance or as otherwise agreed. If storage charges remain unpaid after the due date, the Company may, after giving reasonable notice, exercise a lien over the Goods and may ultimately sell or dispose of them in order to recover unpaid charges and associated costs, in accordance with applicable law.

15. Complaints

If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be investigated and resolved where appropriate. The Customer should provide as much detail as possible, including dates, times, addresses, and a description of the issue and any loss or damage claimed.

The Company will endeavour to respond to complaints promptly and, where justified, may offer an explanation, an apology, corrective action, or compensation in line with its obligations and limitations under these Terms and Conditions.

16. Data Protection

The Company may collect and process personal information relating to the Customer for the purposes of providing the Services, managing bookings, issuing invoices, and complying with legal obligations. The Company will handle such personal data in accordance with applicable data protection law in the United Kingdom.

Personal data will only be shared with third parties where necessary for the performance of the Services, for legal compliance, or with the Customer’s consent.

17. Force Majeure

The Company will not be liable for any failure or delay in performing the Services where such failure or delay results from events or circumstances beyond its reasonable control, including but not limited to extreme weather, natural disasters, accidents, road closures, civil unrest, strikes, lockouts, pandemics, or acts of government or public authorities.

Where a force majeure event occurs, the Company will notify the Customer as soon as reasonably practicable and will seek to resume or reschedule the Services once it is reasonably able to do so.

18. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or, if such modification is not possible, deleted. The remaining provisions shall remain in full force and effect.

19. Entire Agreement

These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior understandings, representations, or arrangements, whether oral or written.

No variation of these Terms and Conditions will be binding unless agreed in writing by an authorised representative of the Company.

20. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the Services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By proceeding with a booking, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.